How To Get Your Watch To Us

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  If you need to send a watch into us because you are not in the Concierge Zone and cannot make it to our store in person: 

  • Please contact us using the "? Help" floating button to discuss your watch & its issue before sending it in.
  • Follow the instructions below.
  • Do NOT use Canada Post to send in your watch. Please use either Fed Ex, UPS, or Purolator.

  For shipping, at the very least, we suggest packing your timepiece in a sturdy box or container that is padded. A pelican micro case is a perfect option for this  as your watch will be well cushioned and protected for its trip over to us. In it please provide contact information so we know who the watch is from. (We have many skills but being clairvoyant is not one!)

  Here's the drill:

  1. Contact us & wait for a reply. ( click the " ?Help" button bottom right corner)
     
  2. Package and send your item.
  3. We receive your item & provide you with a job ticket.
  4. We inspect your watch & contact you with our findings.
  5. On your approval we complete the required service/repair work.
  6. We ship your watch back to you!

   Address:

  Roldorf & Co.
  307 West Cordova Street
  Vancouver, British Columbia, Canada, V6B 5A4

   

  Email (just in case): This email address is being protected from spambots. You need JavaScript enabled to view it.